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Often Asked Questions

Click a question to see its answer. The Basics What are ebooks? An ebook is a book in electronic format (usually a PDF file) that can be read on your computer or portable reader. Ebooks can be read directly from your computer screen and nigh can be printed if yous prefer newspaper. The power to print individual pages or to print multiple copies makes ebooks very cost efficient compared to using a printed version of the aforementioned book. Our ebooks accept all the content of their printed counterparts, including graphics and encompass images and are reproduced in full color. The text size on ebooks can exist adjusted to suit most whatever need through the Adobe Reader settings. Our ebooks are generally text searchable, which can drastically reduce research fourth dimension. You can move your files from one estimator to another as well as beingness able to back them up to CDs, DVDs, or external hard drives. The files are typically minor files so they don't take upwardly much room on your computer's hard drive. The ebooks on Dungeon Masters Order are mainly original electronic copies, but some are just the actual books that we accept scanned and put together into PDF format. While most of our download files are in PDF format (usable past any estimator with an updated copy of the free Adobe Reader program, nosotros also have some products which are available in Microsoft Reader LIT format, and Palm's PDB, equally well equally some video and MP3 audio formats. Why should I buy ebooks? There are many cracking reasons to buy ebooks. One very bonny characteristic is that in most cases they're cheaper than their printed counterparts, and in some cases they're much cheaper. When you lot buy an ebook, you download it immediately -- you don't accept to pay shipping and treatment costs, and you get it immediately. With most ebooks, you also have the ability to copy and paste text, and yous tin can instantly search the text to track information that you can't think. Ebooks are easier to carry around than printed books -- if you have a laptop, or compatible mobile device, you could take hundreds of products at your fingertips wherever you go. Since ebooks aren't printed on newspaper, you're also saving trees past using them. If you demand a sure section of a product printed out for quick reference, y'all tin can just print out that specific section. And because ebooks aren't printed, out of print titles tin can be offered indefinitely in this format, so you don't have to outbid others on an online sale site to get that out of impress book that yous want. What tin can I do with my ebooks? First, the i thing you lot should not do is brand a re-create of the ebook for another person. Opposite to what many file-sharing sites would have us believe, doing that is a copyright violation and more than importantly, it seriously erodes the ability of publishers to proceed to offer the best products possible. Information technology's non like our publishers are minting millions every bit it is, so your support against copyright infringement is always appreciated. You may print your ebooks, and copy as many selections to the clipboard as yous wish. Do I need to be online to read ebooks? No, y'all practice not need to be online to read ebooks. Later the ebook is downloaded yous tin can disconnect from the network and read it offline. Tin can I put my ebooks on more than than one computer/device? Yes, well-nigh of our products are either unencrypted or watermarked and can be used on any computer that has an updated version of the free Adobe Reader program installed. Do I accept to know a lot nearly computers? Not at all. Our system is quite direct forward, and we are willing to lend assist to any of our customers who have bug with Dungeon Masters Guild or our products. You can transport an email to us by clicking on the Contact Us button located on the lower left side of the home page. This volition take you to a screen that will allow you to put in your name and email accost as well every bit your problem. Once nosotros receive your email we will respond promptly and will effort to help you with whatever issue you are experiencing. What programs do I demand to apply the electronic titles from Dungeon Masters Gild? The system requirements vary based upon the type of ebook that you are purchasing. The basic requirements for the various types of ebooks are listed below. Nosotros too offer some sound files which are all in MP3 format and tin can exist opened using most whatever media role player. PDFs require Adobe Reader 9.0 or greater (computer organization requirements for the latest version here). Palm Reader ebooks require a device with Palm OS 3.0 or greater, or Windows CE 2.0 or greater. Microsoft Reader Desktop PC Requirements: Windows® 98, Windows NT4 SP6, Windows 2000, Microsoft Windows XP, or Microsoft Windows Me with MS Internet Explorer 4.0 Servce Pack 1 or higher. Pocket PC Requirements: Windows Mobile 2003 or better, 2.22 MB free RAM. What do I do if a championship I want isn't hither? We are working difficult on getting complete libraries from each of our publishers, and nosotros're constantly adding more titles and working on partnering with more publishers to bring you lot more content. If you have a product that you lot'd really like to see on here, contact the publisher. Don't be shy, at that place might be hundreds of other people wanting to see the aforementioned product! Who sets the prices on your ebooks? Our publishers choose their own pricing structure. We recommend 30% off normal cover price for new books and l% off encompass price on anything over half-dozen months old. As yous can run into, well-nigh of our books fall into the 50% off category. Tin can I view PDFs from Dungeon Masters Social club on my iPad? Yes. While the iBooks awarding that at present comes pre-installed on iPads works pretty well for reading PDF files, we have had improve luck with the inexpensive GoodReader application for iPad. From your iPad you can scan to Dungeon Masters Social club and make a purchase, or visit the Account page to download a title you have already purchased. When the file downloads, iPad's Safari spider web browser will ask you if you want to open the PDF file into an application. You can then store the PDF in applications like iBooks and GoodReader. The GoodReader awarding besides has a built in web browser that y'all can use within that awarding. The PDF will download directly to GoodReader and will relieve them to your iPad for you. The iPad does have a problem displaying certain images within some PDFs. If you notice that a title you purchased displays blank space in identify of images in a PDF, delight Contact Us and we can go the file corrected. Tin can I view PDFs from Dungeon Masters Club on my Kindle Fire? Yep. The Kindle Burn is a powerful tool for anyone who is a fan of electronic books like what nosotros carry on this site. Nevertheless, due to its unique way of treatment downloaded content, there is an optimal way for you lot to manage your downloads from usa on your Kindle Fire. Download and install the FREE Adobe Reader app (why?). To practice this, select APPS, and then select Shop (upper correct). At the very tiptop, use the Search office and enter "Adobe Reader." Download and install Adobe Reader. Employ the Web option on your Kindle Fire to navigate to this site. Make purchases as normal, and/or go to you MY LIBRARY and find your already-purchased PDFs that you wish to download onto your Kindle Fire. In one case the download is complete, go to APPS and open up Adobe Reader. After opening information technology, touch the area at the top that says DOCUMENTS. You will have two lists to peruse - the first ane says "/mnt/sdcard/Documents". This lists all of the PDF documents y'all have on your Kindle Fire from either direct-connect data transfers (plugging your Fire into a laptop or similar device and transferring PDFs onto the Burn) or from emailing PDFs to yourself past using the Kindle Fire special email address you are provided. The second listing, lower on the screen, says "/mnt/sdcard/Download". This is where any PDFs you lot download from a source like this site will be found. Open your PDF and relish! Can I view PDFs from Dungeon Masters Guild on my Nook Color? Yes. There are instructions for adding files to your Nook Color in the user transmission that involve hooking it up to your figurer with a micro-USB cord. You lot can also download books directly from Dungeon Masters Society to your Nook Colour. Here's how. From the web browser on your Nook Color y'all can browse Dungeon Masters Society and make a purchase, or visit the My Library page (in Account) to download a championship y'all have already purchased. When you tap to download the file, the web browser volition prompt you with a new window telling you the download is being prepared. It may seem to hang for a minute at this point, merely as long as your connection is good, the file will download. You'll be able to find the file on your Nook Color in My Files > My Library > My Downloads. PDF files with a lot of artwork may render slowly, and then be patient with those books. If y'all come across files that will not display at all, yous can try to download them on your computer from My Library on Dungeon Masters Guild and transfer them to your Nook Color via USB, and if that doesn't work Contact U.s. to let us know. Can I view PDFs from Dungeon Masters Guild on my Android Tablet? Yes. At that place are actually a number of reader options available in the Android Market. Nosotros suggest using the FREE Adobe Reader app or the inexpensive app ezPDF. Download and install the FREE Adobe Reader app. To do this, select Market place. At the very top, use the Search role and enter "Adobe Reader." Download and install Adobe Reader. Alternately, yous can download the paid app ezPDF post-obit the same steps above, except search for ezPDF. We've discovered that this awarding provides a much smoother experience, besides as providing additional options you might appreciate having for using your PDFs. Utilize the Web option on your Android Tablet to navigate to this site. Make purchases equally normal, and/or get to My Library and find your already-purchased PDFs that you lot wish to download onto your Android Tablet. Once the download is complete, yous'll see the file on the bottom right hand corner of your tablet. Click on your download. You'll be able to select a Reader APP to open it. Select your Adobe Reader App or your ezPDF App. After opening Adobe Reader, touch the area at the elevation that says DOCUMENTS. If using ezPDF, select the "All PDF" option on the tiptop row. With both apps, you will have two lists to peruse - the commencement one says "/mnt/sdcard/Documents". This lists all of the PDF documents you have on your Android Tablet from directly-connect data transfers. The second list says "/mnt/sdcard/Download". This is where whatever PDFs you download from a source like this site will be institute. Open your PDF and enjoy! Getting Started How do I brainstorm? We recommend you lot grab a gratis download product to try out Dungeon Masters Guild. Click hither to choose a gratis championship to download. How practice I put items into my shopping cart? If yous know what product you want, just click on that production to go to its product detail page. You should run into a page with a larger image of the book cover as well as a description of the volume. If you lot want to put this product into your virtual shopping cart, just click on the "Add to Cart" button. All of our products have a download option. Some titles besides offer the option to get a printed hardcopy, or a combination of the download and a hardcopy. When printed copies of the book are too available, y'all will have the take chances to select which format you prefer for the volume. When you click "Add to Cart" the selected format will exist added to your shopping cart. Once y'all have pressed the "Add to Cart" button, yous volition see a page that shows your cart contents and gives you the choice to checkout or to continue browsing for more than titles. How do I brand a purchase? Once you accept added a title to your shopping cart, you can checkout at whatsoever time by clicking the "Checkout" button on the shopping cart folio or in the My Cart box in the upper correct side of your screen. If you have not already logged in to Dungeon Masters Guild, y'all will then be taken to the Log In page where you can log in or apace create a new account. Then you volition be taken to the checkout pages where you lot will ostend your shipping address (if you are ownership any printed hardcopy books), and then to the payment choice page. You volition and so need to check which payment type y'all would similar to use. If using a credit or debit carte, click the circle next to "credit carte du jour". Go on to make full in your credit card information. This page is secure, so your credit card data is sent to u.s. through secure encryption. If you would rather utilize PayPal or use a store credit, and then click to select those options. Clicking "Proceed" at the bottom of the page will have yous to the "Order Confirmation" page, which will give you the details of your buy. If everything on the Order Confirmation page looks correct, just click the "Ostend Order" push button at the bottom of the page, and you will be taken to a page that says "Your Order Has Been Processed" at the peak. This page will take a list of the products you lot take just purchased. You may download your products from the links on this page. To begin downloading your purchases, just click on the link for the product yous want to download and the process of downloading the book volition begin. You will be asked if you want to open up the file or save the file: please choose to relieve to your estimator. How do I apply your search function? We have filtered browsing bachelor in the "Browse" department, at the top of the left column of the homepage. You tin make your searches easier by first sorting all products past publisher, price, etc., and and then by keyword. Please click on the flick icon next to the title of that section for a video tutorial on how the search role works. How do I redeem a coupon? In order to employ your coupon, just determine what products you lot want and proceed to the checkout page. Close to the bottom of the checkout page will exist a section for "Credits Available". Where it says "Enter Redeem Lawmaking", you should put in the coupon lawmaking that you were given in that box and then hit "Redeem" -- this volition give you the discount amount off of your purchase. If your purchase was less than the coupon amount and so you will be directed straight to the download page. If your purchase exceeds the amount of available credit then yous will be asked to enter your credit card or PayPal information to account for the balance. If you expected your coupon to brand your purchase complimentary but you even so get an error asking you to enter your credit carte data, but select PayPal as your payment method and and so click Go on. The order confirmation screen will and then verify for yous that your order is complimentary and there will be no charge. How do I support my ebooks? Yous tin can back up ebooks simply by copying them to a secure location, burning them to a disc, or saving to a flash drive or external difficult drive. If you lose your ebooks, you can generally download them again from your order history. Just log in and get to Account and click on your social club to view the lodge details and download links. Nosotros reserve the correct not to supervene upon lost books. So delight back upwards your books! How do I read an ebook on a mobile device? Virtually all mobile devices have an awarding that will read PDFs. For example, Apple mobile device users have had good luck using the GoodReader application. If yous are unable to view a PDF on your mobile device, delight utilise the Contact Usa page and let us know the lodge number and title of the production too equally what mobile reader you are using and which application. I am a publisher: how do I get my products on Dungeon Masters Guild? Nosotros would beloved to accept you lot join us! Please visit this page for more information. Problems In Using Dungeon Masters Order Or Our Products Download Problems I am getting a warning from the web browser when trying to download. Some spider web browsers are set to block popup windows or any downloads, and you will have to manually override that setting to consummate the download. For case, in Internet Explorer y'all may see a warning bar display every bit in this image below: Just click on the alarm bar and choose the choice to let the download of the file, then choose to salvage the file to disc. Once saved to your computer'due south desktop, you can then open the document by simply double-clicking on the icon on your desktop. I am using Internet Explorer and cannot download -- what can I practice? If you are using Internet Explorer, the browser itself may be stopping you from downloading. Delight try downloading over again, and when the window comes up that says "Preparing your download", lookout to come across if it stops and asks if you lot want to continue with the download. If so at that place should be a box like this at the tiptop of the "preparing your download" box: Clicking on that box will allow y'all to continue to download the file to your desktop. This is generally caused when your security settings won't allow a download without your permission. If y'all continue to have download problems when using Internet Explorer, you lot may want to try a dissimilar web browser. We suggest you effort Firefox. Firefox is gratuitous software that does not take whatsoever spyware or malicious programming, and it nearly always works with Dungeon Masters Club. I am using Opera and cannot download -- what can I do? If you are unable to begin your download and you are using Opera as an internet browser, you can follow the procedure below to admission your purchases. In the Opera browser - Go to Tools > Preferences > Avant-garde > Downloads (Mac: Opera) > Preferences > Avant-garde > Downloads and deselect "Hide file types opened with Opera". If the extension "pdf" is not shown side by side to "application/octet-stream", you'll need to edit it, type in "pdf" nether "File extensions" and click the "OK" button. Be sure that the action is ready to "Show download dialog". If you feel problems like this with other file types, similar .zip files, please do the same for these files. If y'all go along to have download problems when using Opera, you lot may want to try a different web browser. We suggest you try Firefox. Firefox is gratis software that does not have whatsoever spyware or malicious programming, and it well-nigh always works with Dungeon Masters Guild. What happens if my download is interrupted? If your download is interrupted in the middle (for example, if your Internet connexion is interrupted), you may restart the download. Simply click on the download link again (from your order confirmation email, from your business relationship history in the Business relationship function of the website, or from the Checkout Complete page if you are nonetheless on that page). If y'all have trouble restarting the download, please contact our customer support by clicking on the Contact Us link from the home page so we tin help. What do I exercise if I accidentally delete or lose my PDF? You can commonly download your prior purchases from your account history. Just log in and become to Account and then click on the order number to view the club details and download links at the bottom of the page. Simply click on a link to begin your download. What do I do if my file downloads at 0kb? Delight use the Contact Us link from the home page and let united states know the title and society number of the product and we should exist able to go information technology working. What practice I do if my download won't start? Please disable any firewall or download accelerator software too as whatsoever popup blockers y'all may take, and effort your downloads once again. If that doesn't help, yous may want to endeavor a different web browser. We suggest you lot try Firefox. Firefox is gratuitous software that does not have any spyware or malicious programming, and information technology near always works with Dungeon Masters Club. If y'all still can't get them, please let us know using the Contact Us link from the homepage. What practise I do if I have gone through the FAQ and still can't download? Just send usa an email. Y'all tin can send an email to us by clicking on the Contact U.s. button located on the lower left side of the dwelling house page. This will accept you to a screen that volition allow you to put in your proper noun and electronic mail accost as well equally your problem. One time nosotros receive your e-mail we will respond promptly and will try to assistance you with whatever result you are experiencing. Please be sure to include what web browser program you lot are using (for example, Internet Explorer, Firefox, Chrome, or Safari) as well as the version of Adobe Reader you lot are using (y'all can usually observe this in the Assist menu nether "About Adobe Reader") when sending in a request -- this volition assistance united states of america in resolving your issue quickly. Checkout Problems What practice I do if I am unable to use a credit menu because I am getting an authorization error? We suggest you lot contact your credit carte du jour company to verify the address you lot have on file with them. Then log back in and go to Business relationship and and then "Change my address" and brand sure that your address with u.s. exactly matches what your credit card company has. This should will let you to complete your transaction. If you continue to run into problems you might desire to try paying through PayPal. You can now use your credit carte du jour through PayPal without needing to have a PayPal account. PayPal seems to exist able to accept a wider diverseness of cards than nosotros can directly. What if I made payment via PayPal only did not get any links to download? Please ship us an e-mail immediately using the Contact The states link available from the bottom left column of the homepage. Sometimes PayPal's server and our server do not communicate correctly and we do not get your payment confirmation correctly from PayPal. What if I have some other checkout problem? For any other issues, please utilize the Contact United states of america link bachelor from the bottom left cavalcade of the homepage and permit us know so that nosotros can expect for a solution. Problems Viewing PDF Files What practice I do if my file downloaded but cannot be viewed correctly? Switching to or upgrading your Adobe Reader will fix most problems with viewing PDFs. If you don't nevertheless accept Adobe Reader, or y'all have a version older than 9.0, nosotros suggest yous uninstall any older versions and download the newest version (available complimentary of charge). Printed Books What'southward different nigh your printed books? All print books that you club are printed to your order and and so shipped to you. The books do not exist until after you order them! Different titles are in softcover or hardcover, black and white or color interior. All books have full colour covers. Please check the production's information page for details on the size, cover, and interior of the books you lot select. Why are some products available in impress and others are only bachelor equally downloads? We are working daily with our publishers to get more products available in print. Delight utilize the Contact Us page and let us know the title and publisher and nosotros tin can pass along that information along to the publisher. What do I do if my printed production wasn't delivered? Many of the less expensive shipment methods similar USPS Media Mail can take a very, very long time for delivery. Y'all are saving money on freight only these aircraft methods can take upward to four weeks in some cases. Also, at this time, most shipments to Canada are processed from the United kingdom, and tin can take ii to three weeks for delivery. Delight go on in mind that books are printed when ordered. Printing typically takes two to five days, and then shipment commences in one case the book is printed. If you experience your society is truly lost in the postal service, then please utilize the Contact Us page and allow us know the title and order number so nosotros tin can investigate further. Why is the aircraft price higher than I expected? We currently work with Lightning Source, a globe leader in impress-to-order book manufacturing. Lightning Source has facilities in both the United states and the U.k., which lets us impress your book closer to you to go on the freight cost and commitment time to a minimum. The amount nosotros charge in shipping is exactly what Lightning Source charges us for the shipment. The shipping total includes a charge by Lightning Source of U.s.a.$1.50 per order for handling and shipping materials. This charge may make a single volume gild appear to take higher freight costs than you would expect. Also, in a few cases, like USPS Media Postal service and shipping options to Canada, nosotros are working with Lightning Source to provide meliorate shipping options. What'south the difference betwixt printed books that come from original electronic format vs. scanned prototype books? Most printed books are prepared for print from the publisher'southward original calculator files. This creates a very high quality book. Many older books in our catalog never existed equally digital layout files or their files have been lost. We accept these titles and do high resolution scans of an original hardcopy of the book. We essentially re-main the book. Unfortunately, the resulting quality of these books is not as high. Information technology's the problem of making a re-create of a copy. The text is fine for reading, just analogy piece of work starts to run dark: pixellating and/or losing shades of grey. Moiré patterns may develop in photos. We marker clearly which impress titles come up from scanned image books so that you can brand an informed purchase decision most the quality of what you will receive. Individual Format FAQs Adobe Reader (.pdf) -- http://www.adobe.com/support/reader/ Amazon Kindle (.azw) -- http://wiki.mobileread.com/wiki/AZW eReader (.pdb) -- http://world wide web.ereader.com/servlet/mw?t=assistance&si=59 FictionBook (.fb2) -- http://wiki.mobileread.com/wiki/FB2 Microsoft Reader (.lit) -- http://www.microsoft.com/reader/info/support/faq/default.aspx OPS Container Format (.epub) -- http://idpf.org/epub

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